Carolyn April, director of industry analysis for CompTIA, joined the organization in April 2010 as director of industry analysis after serving as editor for Channel Insider, a publication focused on news, information and resources for IT resellers and system integrators. Prior to that, April was a principal analyst for the Institute for the Partner Education & Development (IPED) and served as executive editor of VARBusiness, an award-winning IT channel print and online publication, and Redmond Magazine, which covers Microsoft technologies and the Microsoft user ecosystem. She also worked in editorial positions for InfoWorld and for daily and weekly newspapers in Massachusetts.

Check out Carolyn's recent Q&A on Channel Partners Online: Help Coming to Partners Struggling with Implementing CX Strategies